Refund policy

Return & Refund Policy

We have a 30-day return policy for defective or damaged items, which means you have 30 days after receiving your item to request a return. We do not accept returns or offer refunds for change of mind; all sales are final.

Every item is thoroughly tested prior to dispatch to ensure there are no manufacturing faults. To be eligible for a return, the item must be defective or non-functional straight out of the box at the time of first use, and returned in its original packaging with all tags attached and proof of purchase.

To start a return or exchange, or if you have any questions, please contact us at Playfulpalsonline@gmail.com for instructions on how and where to send your package. Items sent back without first contacting us or without their original packaging will not be accepted.

Damages, Defects, and Review Process

Please inspect your order immediately upon reception. If an item does not work to its intended purpose right out of the box due to a manufacturing defect, contact us at Playfulpalsonline@gmail.com right away.

Upon receiving the returned item, we will physically inspect the product and begin a formal review process to verify the fault before any refund or exchange is approved.

Exceptions / Non-Returnable Items

We do not accept returns for perishable goods, custom or personalized items, personal care goods, hazardous materials, sale items, gift cards, or change of mind.

Refunds

We will notify you once we’ve received and inspected your return. If approved following our review process, you’ll be automatically refunded on your original payment method within 7 business days.